Our COVID-19 Approach

COVID 19 NEW POLICY and PROCEDURES

 At Hera Healthcare we recognize the need to prevent the progression of Covid-19 and we are taking it very seriously. We are staying open and offering treatments for our patients.

Here are some of the measures we are taking and what are we doing to protect ourselves and to protect our patients from COVID-19:

  • Minimal office staffing. We have decreased the number of employees present in the office. None of the employees are allowed to come in if they have any upper respiratory symptoms or a fever. If any of the employees or the physician displays upper respiratory symptoms they will have to be tested for COVID-19 before resuming work. Any employee of HERA HEALTH CARE that tests positive for COVID-19 will have to be quarantined at home and not allowed to come back to work until the COVID-19 test is negative.

Only one assistant will take your vitals, review medications, room you and assist the physician if any procedures are performed.

  • Staggered patient scheduling and Waiting room Distancing.

We have decreased the number of patients that we are seeing in the office daily. No crowds in the office. Dr will spend individual time with each patient with minimal patient overlap in the office. We are limiting waiting room patients to 2 and they will be directed by staff where to wait so that we respect min 6 feet from each other. We have restricted all access to the office only through our front office entrance. We are asking family and friends to remain out of the office during your visit or procedure if possible.

  • Wearing masks.

If the physician or any of the staff will be within less than 6 feet from any patients we will be wearing masks. We are not equipped to provide masks for patients, but we will be wearing them to protect you and to protect our staff.

  • Phone/Video appointments

For patients who qualify, the doctor can do FaceTime video appointments instead of in office visits and presently Medicare and united PPO are covering those visits at normal insurance rates. Co-pays and coinsurance applies. We are hoping all the other insurance companies are going to follow suit, however they have not as of this moment. Contact the front office to get information about how we can help you have a FaceTime appointment instead of an office visit if you have another PPO.

  • If you think you might have the flu or are sick

Any patient that has upper respiratory tract symptoms or a fever and other symptoms will need a FaceTime appointment. We are not equipped to do COVID-19 testing in the office, however we can help patients get tested if they meet criteria and we can provide specific instructions on how to perform the testing. We have a limited availability of tests and they will be used as deemed necessary by the physician, only after a FaceTime appointment. Please call office to arrange and discuss payment if applicable.

  • Cleaning and Sanitizing For patients who do have to come into the office we are cleaning all surfaces after each patient.. We ask that you leave all personal items in your vehicles to avoid any contamination. Patients are asked not to touch anything in the office, unless they are asked to fill forms or sign consents. Any points of contact are sanitized after every patient.

If you need pick up supplements and see people in the waiting room, we ask you wait outside and call the office and we will tell you what to do next. We prefer you call us and pay over the phone and we can process all the supplements and have them ready and we can bring them to your car if you prefer to avoid walking in the office

Please check out our website for our blog and recommendations on how to boost your immune system and stay healthy during these critical times.

Also please feel free to inquire with staff about our “ antiviral vitamin package” and applicable discounts. 

 


HERA Health Care and CORONAVIRUS -COVID 19

facts and educational message

How to get tested for Coronavirus disease COVID-19

According to Ventura County Department of Public Health:

“Call your primary care doctor and discuss situation. Call nearest ER or hospital if you do not have a doctor”.

“Call before visiting any medical facility to get instructions about minimizing risk of exposure” for yourself as well for medical personnel and office staff that will be attending you.

“Do not show up at the laboratory or at the public health office”. Appropriateness of testing needs to be decided by the doctor and specimens need to be collected by the doctor.

As of March 16, 2020, our office will be equipped with the test for detection of Coronavirus or COVID-19 strain of flu. This test is provided by Quest and will most likely be covered by your health insurance plan should you meet criteria for testing. Our office staff, including Dr. Cernaianu - our physician does not know whether your test is likely to be covered or not – please call your health insurance plan. Quest will process the test and send the bill to your provider. You will need an appointment and a visit with the doctor in order to get tested.

The test is shipped to HERA Health Care by Quest – only 10 tests at a time – please inquire with staff whether or not we have enough tests in stock available before making your appointment.

Transmission

The virus is believed to spread from person-to-person with transmission coming:

  • between people who are within 6 feet of each other
  • through respiratory droplets produced when an infected person coughs or sneezes

According to the CDC, symptoms of an infection with Coronavirus strain COVID-19 are all or a combination of some of the following:

Fever

Cough

Shortness of breath

These symptoms might appear 2-14 days after exposure

If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider or go to nearest Emergency Room immediately for any symptoms that are severe or concerning.

What to do if you are sick?

Please click on link below

https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html

We will update this information frequently as more information is known. Please check back.

Location
Hera Healthcare
910 Hampshire Road, Suite A
Westlake Village

Thousand Oaks, CA 91361
Phone: 805-225-4237
Fax: 888-972-9656
Office Hours

Get in touch

805-225-4237