COVID 19 POLICY and PROCEDURES
At Hera Healthcare we recognize the need to prevent the progression of Covid-19 and we are taking it very seriously. We are staying open and offering treatments for our patients. Here are some of the measures we are taking and what are we doing to protect ourselves and to protect our patients from COVID-19:
- Daily Health checks for all office staff. None of the employees are allowed to come to work if they have any COVID-19 symptoms or fever. If any of the employees or the physician display symptoms, they will have to be tested for COVID-19 before resuming work. Any employee of HERA HEALTH CARE that tests positive for COVID-19 will have to be quarantined at home and not allowed to come back to work until the COVID-19 test is negative and they have been cleared for work by their doctor. All office staff has their temperature checked upon arrival daily.
Only one assistant will take your vitals, review medications, room you and assist the physician if any procedures are performed.
- Staggered patient scheduling and Waiting room Distancing. We have decreased the number of patients that we are seeing in the office daily. No crowds in the office. The physician will spend individual time with each patient with minimal patient overlap in the office. We are limiting waiting room patients to 2 and they will be directed by staff where to wait so that we respect min 6 feet from each other. We have restricted all access to the office only through our front office entrance. We are asking family and friends to remain out of the office during your visit or procedure if possible.
- Pregnant patients are allowed to bring their partner during visits or during ultrasound exams, only after they are in the exam room – the partner/spouse will wait outside until called and directed to the appropriate room by office staff.
- Wearing masks. If the physician or any of the staff will be within less than 6 feet from any patients, we will ALL be wearing masks. We are not equipped to provide masks for patients, but we will be wearing them to protect you and to protect our staff. We ask our patients to also wear masks when they come into the office, while being checked in and in the waiting room. Once inside the exam room, if you have a medical condition that is worsened by wearing a face mask it is acceptable to remove it. Please wear your mask again when checking out or while in the waiting room.
- Cleaning and Sanitizing For patients who are ready and feel comfortable to come into the office we are cleaning all surfaces after each patient. We ask that you leave all personal items in your vehicles to avoid any contamination. Patients are asked not to touch anything in the office, unless they are asked to fill forms or sign consents. Any points of contact are sanitized after every patient. Please use pens marked CLEAN and after use place pen in receptacle marked USED.
- Coming into the office for non-appointment related issues - If you need pick up supplements and see people in the waiting room, we ask you wait outside and call the office and we will tell you what to do next. We prefer you call us and pay over the phone and we can process all the supplements and have them ready and we can bring them to your car if you prefer to avoid walking in the office. Please check out our website for our blog and recommendations on how to boost your immune system and stay healthy during these critical times.
- Phone/Video appointments- for patients who qualify, the doctor can do FaceTime/skype video appointments instead of in office visits and presently Medicare and most PPO plans are covering those visits at normal insurance rates. Co-pays and coinsurance apply. Contact the front office to get information about how we can help you have a FaceTime appointment instead of an office visit. Please check your email for the ABN – advanced beneficiary notice that needs to be signed and emailed back to us before the physician can have the appointment.
- If you think you might have the flu or are sick. Any patient that has upper respiratory tract symptoms or a fever and other symptoms that suggest COVID-19 (malaise, diarrhea, nausea and vomiting, generalized body aches, chills, severe fatigue, etc.) need a FaceTime appointment. We are not equipped to do COVID-19 testing in the office; however, we can help patients get tested if they meet criteria and we can provide specific instructions on how to perform the testing. We have a limited availability of tests and they will be used as deemed necessary by the physician, only after a FaceTime/skype video appointment. Please call office to arrange and discuss payment if applicable.
HERA Health Care and CORONAVIRUS -COVID 19
facts and educational message
How to get tested for Coronavirus disease COVID-19
According to Ventura County Department of Public Health:
“Call your primary care doctor and discuss situation. Call nearest ER or hospital if you do not have a doctor”.
“Call before visiting any medical facility to get instructions about minimizing risk of exposure” for yourself as well for medical personnel and office staff that will be attending you.
“Do not show up at the laboratory or at the public health office. Appropriateness of testing needs to be decided by the doctor and specimens need to be collected by a doctor or a designated testing center.
Our office is equipped with the test for detection of Coronavirus or COVID-19 strain of flu. This test is provided by Quest and will most likely be covered by your health insurance plan should you meet criteria for testing. Our office staff, including Dr. Cernaianu - our physician does not know whether your test is likely to be covered or not – please call your health insurance plan. Quest will process the test and send the bill to your provider. You will need an appointment and a video visit with the doctor in order to get tested.
The test is shipped to HERA Health Care by Quest – only 10 tests at a time – please inquire with staff whether or not we have enough tests in stock available before making your appointment.
Transmission The virus is believed to spread from person-to-person with transmission coming:
- between people who are within 6 feet of each other
- through respiratory droplets produced when an infected person coughs, sneezes or talks
- by touching surfaces that have been contaminated by infected persons
According to the CDC, symptoms of an infection with Coronavirus strain COVID-19 are all or a combination of some of the following:
Shortness of breath
Digestive issues like nausea, vomiting, diarrhea accompanied or not by body aches, or fever or malaise or a combination of these symptoms
These symptoms might appear 2-14 days after exposure
If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:
- Difficulty breathing or shortness of breath
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
*This list is not all inclusive. Please consult your medical provider or go to nearest Emergency Room immediately for any symptoms that are severe or concerning.
What to do if you are sick?
Please click on link below
We will update this information frequently as more information is known. Please check back.